The COVID-19 pandemic did more to the travel industry than just slash business travel and shrink the travel market—it thoroughly disrupted the status quo and forced executives to rethink policies and innovate offerings to stay relevant in today’s wonky travel landscape. One such area ripe for retooling was ancillary fees, namely those known as “flight change fees.” These fees were typically charged when a passenger changed their flight. Ranging from $75–$200 depending on ticket type, this fee was charged in addition to paying the fare difference. These flight change fees make the airlines a large chunk of tax-free revenue but are generally loathed by business travelers and employers who foot the bill.
We all know how quickly plans can change—it’s part of life—so why are we penalized for the inevitable, especially in the time of COVID-19?
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