Customer Support

Like Everything we do at ADTRAV, Our Commitment to Service Nonstop Extends Beyond Regular Working Hours

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ADTRAV Agents Available 24/7

While some travel companies hire an answering service during the slow hours, ADTRAV feels that the only way to provide the level of service you deserve is to staff our after-hours team with trained ADTRAV Agents.

Client Specific Agent Teams

Each of our clients is assigned to a specific team of agents. This enables agents to gain more familiarity with your program and provide better service.

Agent Availability 24/7

We operate 24/7/365 with team members located throughout the country. Assistance is available by calling a dedicated, toll-free telephone number.

Technical Support

Support specialists are available to answer questions, perform web-based training, assist with application issues and provide overall assistance with the online booking process.

Trust ADTRAV With Your Travelers

At ADTRAV, “Service Nonstop” is more than just a slogan; it’s a goal we set for ourselves. It represents our commitment to providing around-the-clock service that goes the extra mile to exceed expectations. No one in our company takes this idea more seriously than our agents. From ensuring that trips are correctly booked, to jumping to action the moment a disruption happens, you can trust them to take the utmost care of your travelers.

Customer Testimonials

“I would like to recognize ADTRAV for their exceptional professionalism and customer service. They went above and beyond in helping me when my flights were canceled while I was at the airport. They were a true lifeline! I ending up leaving the airport abd heading home. ADTRAV continued to help me by obtaining refunds from the airline and hotel, and then rescheduling my trip. I really apprecite their professionalism, kindness, expertise and help. Thank You ADTRAV!”

Christina D.

“ADTRAV was very helpful in making arrangements. They worked with me and waited patiently while I made decisions about which flights worked best. They also arranged for my ground transportation and found the best rate. They combined my hotel arrangements (which I made because the room was part of a block) with the rest of my travel information so that all elements of my trip appear in our reimbursement system.”

Stacy B.

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Ready to Learn More?

To learn more about how your organization can benefit from ADTRAV’s tools and services, fill out the form below.

This form is not intended to request assistance for travel reservations and is not monitored by our consultants.  For immediate assistance, please contact your travel team directly.