From contract signing through implementation to agent interactions and technical support, service can make or break the success of your travel program. How? Read below to find out more.
Why Great Service Matters
When great service is a priority, travelers are happier and satisfaction is higher. Agents who get to know traveler preferences and work to meet their expectations help ensure high traveler satisfaction—even in those tricky travel situations. Because as we all know, travel disruptions will occur and things won’t always go according to plan.
Policy Compliance and Program Adoption
Excellent service isn’t just a win for the traveler, though. It’s also a mega-booster to overall program success. Happy, satisfied travelers are much more likely to comply with your travel policy, thereby increasing cost savings and program adoption rates.
Account Managers who go the extra mile to collaborate with you on program goals lead to fully optimized programs, because when service is at the forefront, your goals come first. A client consulting team that proactively seeks opportunities for your program organically leads to continual optimization. Service in account management is much more than leading meetings and serving as a liaison—it’s about real partnerships that go the extra mile for success.
Top-notch technology is imperative to program success, but it is fallible, and issues are inevitable. So when your online booking tool encounters a bug, or when a traveler needs technical assistance, great service is paramount to navigating the challenge and resolving the issue in a timely and positive manner.
Service Around the Globe
What about a global travel program? How does great service here in the US extend to other countries? ADTRAV Global Partners ensures the same high service level agreements and operating standards globally, so you and your travelers know what to expect wherever they land—service that meets the most discerning traveler’s needs.
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Looking for more topics on travel management program success? Click here to learn the top four signs your TMC relationship needs a check up.