ADTRAV provides the tools and data analysis you need to continuously improve the financial performance of your travel program.
The Voice of the Customer
Rob is an exceptional agent who understands the challenges and eccentricities of government business travel. He is always friendly, helpful and efficient. I cannot express high enough praise.
I just wanted to take a moment and thank Ms. Courtney. I was on travel in Rochester, New York when my wife suffered a medical emergency. Courtney was very professional and very compassionate in her assistance to me in changing my travel plans. She was able to get me on the first flight out of Rochester and I was by my wife's bedside by 10:00 am the next day. I can't thank her enough for helping me get home in this emergency situation I was facing. This was the first time I had to deal with an emergency situation regarding a family member while I was on the road. As you can imagine, I was very upset. Courtney coordinated my change in travel plans and even contacted the hotels front desk informing them of my early departure. Courtney's professionalism and compassion is an asset to your organization and I feel very comforted knowing that when I needed help from your organization, a person like Courtney was on the other end of the phone.
Shirley has always been my go-to person when I have arranged travel for any executives. I have been working here for the past 11 years and always go through Shirley. She is everything you could want in your travel agent! Knowledgeable, quick, courteous and always on the ball! We love Shirley and you are lucky to have personnel like her!
Pam on the After-hours team is always calm and efficient, well able to handle whatever emergency arises. She has provided guidance to me, and also listened to my feedback and desires, and responded accordingly. While I have watched others in the airport scurry to figure out alternate travel plans, I have felt secure in the capable hands of Pam, assured that she will figure out the next best alternative given the circumstances and my requirements. Thank you, Pam!
Victoria was amazingly helpful, courteous and empathetic to my travel needs for lowest cost and itinerary to match that of my colleagues. She saved my company thousands of dollars on this trip. Many thanks to her!
I am not a patient person. However, Esther was tolerant of my actions and helpful in finding me the right flight. I appreciated her attitude and thankful for her time.
The Voice of the Customer
Customer Satisfaction Rating
Satisfaction ratings and client comments are gathered through our proactive RezCritique℠ feedback program.