ADTRAV Travel Management
Volcanic Ash Cloud Disruption
As a result of a volcanic ash
cloud that has penetrated Northern European airspace
the UK’s
National Air Traffic Services (NATS) have advised us that UK airspace will
be closed until at least 7 a.m. local time on Friday, April 16. As a result,
American Airlines regrets to advise that all flights into and out of the UK
are cancelled until that time and that later flights could also be subject
to delay or cancellation.
Passengers scheduled to travel on flights over the next 24 hours are advised
to contact the American Airlines Reservations at 0844 499 7300 (UK),
800-433-7300 (US) or visit www.aa.com for
the latest information.
All affected passengers will be re-accommodated on alternative flights and a
schedule irregularity policy allowing passengers to change their travel
plans is now in place:
·
Customers booked to travel on a cancelled flight can claim a full refund or
choose one of the options set out immediately below.
·
If you wish to travel to your original destination, you may re-book on
another American Airlines flight at your convenience, subject to
availability.
Conditions:
o
Travel must be completed within ticket validity and tickets must be
re-issued in the same cabin as the original.
o
The return flight, if applicable, can be re-booked at the same time,
maintaining the original length of stay. No extra fare is payable.
o
If the above option is not acceptable to you, you may claim a refund of the
original American Airlines flight, plus any parts of the journey not made
which are on the same ticket as the original flight.
Conditions:
o
The refund will be credited to the original form of payment.