The Voice of the Customer

  • I always ask for Christine first. I was stranded in Florida during the Winter Storm in Maryland. She was able to get me and my two daughters back on the same flight without a problem.
    Debbie G.
  • Every agent I have had the pleasure of working with has been excellent: pleasant, professional, helpful.
    Jacki D.
  • Tammy, I would like to extend my deepest appreciation for all you have done for me and my family. You have shown what a true professional you are as well as a kind person. Nowadays customer service has fallen short but you have proved that good customer service still exists.
    Melissa G.
  • Allison Moorehead has worked very hard on my recent travel request. She had to juggle many requests, etc. I appreciate her patience and responsiveness. She is great!
    Deana C.
  • Shay Campbell was so very helpful in changing my reservations to a early time this last trip. And one other time I need my ticket early because of a holiday and she was right on time.
    Tina S.
  • One of the best customer service organizations I have ever had the pleasure of doing business with.
    Sameul M.
  • I would like to thank Jay Wilson so much for his help today. He truly went above and beyond to help me out. Not only was his service impeccable he was genuinely a nice person to speak with.
    Matisha M.
  • Donna goes so far beyond the "call of duty" that I cannot even begin to express my appreciation for her. Everything she does is indicative of a level of concern for and dedication to the people she serves that is FAR above what could reasonably be expected of an employee doing a job.
    Sam S.
  • Laura Hudson responded to my needs concerning travel. I certainly appreciate her quick response and concern for my upcoming travel. She went the extra mile by providing great service.
    Donald R.
  • I primarily book through Shirley or Monica at ADTRAV and cannot say enough about how well these ladies take care of me and my co-workers!
    Aimee R.
  • Jerry saved us this time. Love the prompt, emergency service. Thank you!
    Karen E.
  • This is a great service! I have never traveled for the state before and this made it easy!
    Valerie S.
  • Bob did an excellent job once again and was very polite and helpful as he has been in the past.
    Dawn S.
  • I've been using ADTRAV for over 15 years and have always had great service. Thanks to all of you!
    David C.
  • The only things missing from these two, fantastic ladies are capes. You may think that all they do is reserve flights for us. The truth of the matter is that without their help, some of our sales can be lost.
    Kirk N.
  • I would like to extend a thank you and job well done on assisting me with the emergency travel request from last night. It shows the professionalism and just good customer service from ADTRAV...
    Ray E.
  • Tia Jones is wonderful! I have been working with Tia for a couple of years now. I PREFER working with her. She has always, always gone above and beyond to help me and does so with cheerfulness and friendliness.
    Donita M.
  • Sherina Bowens does an excellent job. Very efficient, very pleasant to talk to, very helpful. She always does an excellent job.
    Angela K.
  • I have had the pleasure of dealing with a true professional. Carla has always come through for me...
    Randy M.

International Expertise

While international travel has grown substantially in recent years, it still offers some unique challenges and requires a thorough knowledge of geography, exchange rates, airfare construction, and differing political climates. Our agents augment their vast personal experience with extensive study and training to offer invaluable insight to individuals traveling to even the most remote areas of the world.


International Service Desk

The key component of our international program is our international services desk. This desk is staffed by industry veterans who average over 15 years’ experience, are fluent in multiple languages and are experts in all facets of international government travel. These specialists tap into a variety of sources to ensure that our customers receive the lowest possible rates on the most effective travel schedules and appropriate providers. Once an international record is completed by an agent, it is electronically sent to the international desk to insure compliance with all Federal programs including the Fly America Act, use of “other than coach” travel and the contract City Pair Program.

RezAlert Global Security

To help our customers address the possible impact of global events on travel, ADTRAV has teamed with iJet Intelligent Risk Systems to offer our clients a new and innovative approach to travel risk management. RezAlert Global Security features a team of security analysts who monitor worldwide events 24/7 and automatically relate global threats and incidents to our travelers’ itineraries. With RezAlert Global Security, our travelers and their families gain “peace of mind” knowing we monitor and assess threats to our travelers; automatically track and communicate with them and deploy an appropriate emergency response anywhere in the world at a moment’s notice.

Passport and Visa Assistance

ADTRAV currently employs passport and visa specialists in our Washington D. C. office. With over 15 years’ experience we work very closely with the U.S. Passport Office and most of the foreign consulates in D.C. Our key relationships offer unprecedented assistance in obtaining the necessary documents in both routine and emergency situations.