The Voice of the Customer

  • I always ask for Christine first. I was stranded in Florida during the Winter Storm in Maryland. She was able to get me and my two daughters back on the same flight without a problem.
    Debbie G.
  • Every agent I have had the pleasure of working with has been excellent: pleasant, professional, helpful.
    Jacki D.
  • Tammy, I would like to extend my deepest appreciation for all you have done for me and my family. You have shown what a true professional you are as well as a kind person. Nowadays customer service has fallen short but you have proved that good customer service still exists.
    Melissa G.
  • Allison Moorehead has worked very hard on my recent travel request. She had to juggle many requests, etc. I appreciate her patience and responsiveness. She is great!
    Deana C.
  • Shay Campbell was so very helpful in changing my reservations to a early time this last trip. And one other time I need my ticket early because of a holiday and she was right on time.
    Tina S.
  • One of the best customer service organizations I have ever had the pleasure of doing business with.
    Sameul M.
  • I would like to thank Jay Wilson so much for his help today. He truly went above and beyond to help me out. Not only was his service impeccable he was genuinely a nice person to speak with.
    Matisha M.
  • Donna goes so far beyond the "call of duty" that I cannot even begin to express my appreciation for her. Everything she does is indicative of a level of concern for and dedication to the people she serves that is FAR above what could reasonably be expected of an employee doing a job.
    Sam S.
  • Laura Hudson responded to my needs concerning travel. I certainly appreciate her quick response and concern for my upcoming travel. She went the extra mile by providing great service.
    Donald R.
  • I primarily book through Shirley or Monica at ADTRAV and cannot say enough about how well these ladies take care of me and my co-workers!
    Aimee R.
  • Jerry saved us this time. Love the prompt, emergency service. Thank you!
    Karen E.
  • This is a great service! I have never traveled for the state before and this made it easy!
    Valerie S.
  • Bob did an excellent job once again and was very polite and helpful as he has been in the past.
    Dawn S.
  • I've been using ADTRAV for over 15 years and have always had great service. Thanks to all of you!
    David C.
  • The only things missing from these two, fantastic ladies are capes. You may think that all they do is reserve flights for us. The truth of the matter is that without their help, some of our sales can be lost.
    Kirk N.
  • I would like to extend a thank you and job well done on assisting me with the emergency travel request from last night. It shows the professionalism and just good customer service from ADTRAV...
    Ray E.
  • Tia Jones is wonderful! I have been working with Tia for a couple of years now. I PREFER working with her. She has always, always gone above and beyond to help me and does so with cheerfulness and friendliness.
    Donita M.
  • Sherina Bowens does an excellent job. Very efficient, very pleasant to talk to, very helpful. She always does an excellent job.
    Angela K.
  • I have had the pleasure of dealing with a true professional. Carla has always come through for me...
    Randy M.

Cost Effective Service

At ADTRAV, we are focused on keeping our transaction fees as low as possible while still investing in the latest technology and high-quality personnel. We achieve this unique balance through a value oriented management style and a productivity/service based compensation system for our associates. To complement our low transaction fees, we work closely with our Government customers to uncover the hidden savings opportunities in their travel program through our proactive account management.


Account Management

We assign one of our experienced Account Executives (AE) to each one of our government customers. This AE’s responsibilities include; eTS/eTS2 consultation concerning issues and opportunities, FTR interpretation and compliance, identification of key savings opportunities, management of our customer satisfaction program and traveler education and training.

Maximize Discount Programs

While the Government has successfully negotiated discount programs such as FedRooms, GSA’s city pair discounts and the Federal rental car program, these initiatives must be managed in order to be maximized. At ADTRAV, we have the necessary experience and operational expertise to insure that each customer takes full advantage of every program offered. Our comprehensive report analysis helps pinpoint specific areas for enhanced savings.

eTS and eTS2 Consultation

ADTRAV works very closely with all three eTS systems and thus has gained invaluable experience in helping our customers successfully integrate and manage their eTS program. We help increase the level of online booking while still recognizing the importance of quick, professional agent assistance on certain types of bookings. Our goal is to provide strategic advice and guidance on how our customers can enhance the users overall travel experience.