The Voice of the Customer

  • I would like to commend Meg for professionalism in handing a ticket change and reservation change after hours. I was amazed how quickly the reservation was made and the timeliness in receiving itineraries. She was very easy to work with and is truly an asset to your company.
    Mariel H.
  • Courtney is AMAZING! She is always extremely helpful and always has an answer to our questions!
    Stacy P.
  • Louise was a joy to work with and made the arranging of my travel a very enjoyable experience. I felt her performance was exceptional.
    Nancy Z.
  • So many times our schedules are given to her at the "last minute", but Donna gets it done regardless of how late or early she has to work to make it happen. She is never too busy to handle a question, a change request, or any other problem.
    Sam S.
  • Several of the hotel managers that I know speak very highly of Donna. They comment how much they appreciate working with Donna and how much she cares for us.
    Sam S.
  • Christine often goes above and beyond making numerous changes at the last minute and always in an extremely pleasant manner. The Office of Public Affairs is very delighted to work with her and the rest of the travel team.
    Ann J.
  • I can't say enough good things about ADTRAV. Very professional, courteous and knowledgable.
    Sharon N.
  • I love you guys at ADTRAV! Customer Service there is top notch!
    Danielle S.
  • We had flight cancellations on the front and back end of our travel and both times, Marcus was wonderful in securing alternate flights for us.
    Joe Y.
  • Superior service, prompt, uses common sense, gets best airline transfer options.
    Calvin B.
  • Replied to my email with the invoices requested within 15 or so minutes! AMAZING!
    Kristin F.
  • My connection was cancelled and Leslie proactively rented a car for me to drive home. I had 2 messages waiting for me upon landing and the process was seamless. Great job.
    David H.
  • My agent was extremely professional and courteous. She took time to explain how the travel reservation process worked, which was invaluable. This was top-notch customer service.
    Reginald B.
  • Every single person who has assisted me has been fabulous. You’ve got a great crew.
    Donald C.
  • Your company needs to teach customer service seminars to other major corporations, for you lead the field in that area!
    Cheri D.

Service Nonstop

At ADTRAV, we knew our success would be contingent upon providing a place of employment where our associates felt secure, enjoyed coming to work, made a competitive wage, and were given an opportunity for advancement. In addition, we knew we needed to form proactive partnerships with our customers that were built on a foundation of integrity and value added service. Fortunately, ADTRAV has achieved these goals as evidenced by our continued growth and success.

The ADTRAV Mantra

There is no end to how far we can go.
There is not an end to how high we can soar.
We are not just in the travel business.
We’re in the service business.
This is ADTRAV.

A team of people with a single focus.
A family of people with a common quest.
Never ending service.
Never ending commitment.
Never ending quality.
Never ending value.
This is ADTRAV.

Never ending passion.
Never ending honesty.
Never ending integrity.
This is ADTRAV.

We never stop at average.
We never stop at good.
We never stop at great.
We climb to excellence.
This is ADTRAV.

People serving people.
People connecting to people.
People succeeding with people.
Our quality never stops.
Our commitment never stops.
Our service never stops.
This is ADTRAV.
Service Nonstop.