The Voice of the Customer

  • I always ask for Christine first. I was stranded in Florida during the Winter Storm in Maryland. She was able to get me and my two daughters back on the same flight without a problem.
    Debbie G.
  • Every agent I have had the pleasure of working with has been excellent: pleasant, professional, helpful.
    Jacki D.
  • Tammy, I would like to extend my deepest appreciation for all you have done for me and my family. You have shown what a true professional you are as well as a kind person. Nowadays customer service has fallen short but you have proved that good customer service still exists.
    Melissa G.
  • Allison Moorehead has worked very hard on my recent travel request. She had to juggle many requests, etc. I appreciate her patience and responsiveness. She is great!
    Deana C.
  • Shay Campbell was so very helpful in changing my reservations to a early time this last trip. And one other time I need my ticket early because of a holiday and she was right on time.
    Tina S.
  • One of the best customer service organizations I have ever had the pleasure of doing business with.
    Sameul M.
  • I would like to thank Jay Wilson so much for his help today. He truly went above and beyond to help me out. Not only was his service impeccable he was genuinely a nice person to speak with.
    Matisha M.
  • Donna goes so far beyond the "call of duty" that I cannot even begin to express my appreciation for her. Everything she does is indicative of a level of concern for and dedication to the people she serves that is FAR above what could reasonably be expected of an employee doing a job.
    Sam S.
  • Laura Hudson responded to my needs concerning travel. I certainly appreciate her quick response and concern for my upcoming travel. She went the extra mile by providing great service.
    Donald R.
  • I primarily book through Shirley or Monica at ADTRAV and cannot say enough about how well these ladies take care of me and my co-workers!
    Aimee R.
  • Jerry saved us this time. Love the prompt, emergency service. Thank you!
    Karen E.
  • This is a great service! I have never traveled for the state before and this made it easy!
    Valerie S.
  • Bob did an excellent job once again and was very polite and helpful as he has been in the past.
    Dawn S.
  • I've been using ADTRAV for over 15 years and have always had great service. Thanks to all of you!
    David C.
  • The only things missing from these two, fantastic ladies are capes. You may think that all they do is reserve flights for us. The truth of the matter is that without their help, some of our sales can be lost.
    Kirk N.
  • I would like to extend a thank you and job well done on assisting me with the emergency travel request from last night. It shows the professionalism and just good customer service from ADTRAV...
    Ray E.
  • Tia Jones is wonderful! I have been working with Tia for a couple of years now. I PREFER working with her. She has always, always gone above and beyond to help me and does so with cheerfulness and friendliness.
    Donita M.
  • Sherina Bowens does an excellent job. Very efficient, very pleasant to talk to, very helpful. She always does an excellent job.
    Angela K.
  • I have had the pleasure of dealing with a true professional. Carla has always come through for me...
    Randy M.

ADTRAV’s History

ADTRAV Travel Management was founded in 1977 by the Hale family to meet the growing demand for business travel. ADTRAV’s signature “service nonstop” philosophy served the company well as it grew from servicing local accounts located in the Birmingham, Alabama area to include accounts throughout the state and the southeast region. By the late 1980s, ADTRAV had established a national presence and was considered a leader in travel management services for corporate, government and academic institutions.


ADTRAV Today

Today, ADTRAV operates a true global reservation center from its headquarters location in Birmingham. ADTRAV’s global presence is enhanced through its partnership with Radius, the largest network of independently owned travel management companies. This network combines the strength, knowledge and enterprise of leading travel management companies in 80 countries and over 3,600 locations around the world, providing worldwide delivery of products, services and technology with local service excellence.

ADTRAV Tomorrow

As the travel industry continues to change and evolve, we have found that customer service remains the number one priority of our customers. We understand that while technology and cost are extremely important, we cannot lose focus of the customer service expectations of our travelers. We believe that the key to our travel management success, now and for the future, is our ability to deliver on the promise of our company mantra, “Service Nonstop.”