The Voice of the Customer

  • I always ask for Christine first. I was stranded in Florida during the Winter Storm in Maryland. She was able to get me and my two daughters back on the same flight without a problem.
    Debbie G.
  • Every agent I have had the pleasure of working with has been excellent: pleasant, professional, helpful.
    Jacki D.
  • Tammy, I would like to extend my deepest appreciation for all you have done for me and my family. You have shown what a true professional you are as well as a kind person. Nowadays customer service has fallen short but you have proved that good customer service still exists.
    Melissa G.
  • Allison Moorehead has worked very hard on my recent travel request. She had to juggle many requests, etc. I appreciate her patience and responsiveness. She is great!
    Deana C.
  • Shay Campbell was so very helpful in changing my reservations to a early time this last trip. And one other time I need my ticket early because of a holiday and she was right on time.
    Tina S.
  • One of the best customer service organizations I have ever had the pleasure of doing business with.
    Sameul M.
  • I would like to thank Jay Wilson so much for his help today. He truly went above and beyond to help me out. Not only was his service impeccable he was genuinely a nice person to speak with.
    Matisha M.
  • Donna goes so far beyond the "call of duty" that I cannot even begin to express my appreciation for her. Everything she does is indicative of a level of concern for and dedication to the people she serves that is FAR above what could reasonably be expected of an employee doing a job.
    Sam S.
  • Laura Hudson responded to my needs concerning travel. I certainly appreciate her quick response and concern for my upcoming travel. She went the extra mile by providing great service.
    Donald R.
  • I primarily book through Shirley or Monica at ADTRAV and cannot say enough about how well these ladies take care of me and my co-workers!
    Aimee R.
  • Jerry saved us this time. Love the prompt, emergency service. Thank you!
    Karen E.
  • This is a great service! I have never traveled for the state before and this made it easy!
    Valerie S.
  • Bob did an excellent job once again and was very polite and helpful as he has been in the past.
    Dawn S.
  • I've been using ADTRAV for over 15 years and have always had great service. Thanks to all of you!
    David C.
  • The only things missing from these two, fantastic ladies are capes. You may think that all they do is reserve flights for us. The truth of the matter is that without their help, some of our sales can be lost.
    Kirk N.
  • I would like to extend a thank you and job well done on assisting me with the emergency travel request from last night. It shows the professionalism and just good customer service from ADTRAV...
    Ray E.
  • Tia Jones is wonderful! I have been working with Tia for a couple of years now. I PREFER working with her. She has always, always gone above and beyond to help me and does so with cheerfulness and friendliness.
    Donita M.
  • Sherina Bowens does an excellent job. Very efficient, very pleasant to talk to, very helpful. She always does an excellent job.
    Angela K.
  • I have had the pleasure of dealing with a true professional. Carla has always come through for me...
    Randy M.

ADTRAV in Action

ADTRAV’s signature “Service Nonstop” is evident in our service to local communities and the world. We are as passionate about our support of non-profit organizations as we are about Travel Management. Our ADTRAV in Action teams contribute time, money and service to make a positive difference at home and around the globe.


CARE – Defending Dignity, Fighting Poverty

CARE is a humanitarian organization fighting global poverty. Women are at the heart of CARE’s community-based efforts to improve basic education, prevent the spread of HIV, increase access to clean water and sanitation, expand economic opportunity and protect natural resources. Experience shows that, equipped with the proper resources, women have the power to help whole families and entire communities escape poverty. CARE serves individuals and families in the poorest communities in the world, improving their lives and achieving lasting victories over poverty. ADTRAV proudly sponsors CARE at the corporate and individual level, “giving back” to help change lives for the better.

American Heart Association - Learn and Live

ADTRAV supports the American Heart Association through their premier fund-raising event, Heart Walk. Designed to promote physical activity and heart-healthy living in a fun, family environment, Heart Walk is more than fund-raising, it helps us all live happier, healthier, longer lives. Each year ADTRAV associates join the more than 1 million walkers promoting wellness and raising funds to save lives from the No. 1 and No. 3 killers in the United States – heart disease and stroke.

Local Support

ADTRAV supports the SAPP Shelter for women and children in Huntsville, AL. The shelter provides food, clothing, shelter and education to women and children in need of both long and short-term care. Support for the SAPP Shelter also helps place families in permanent homes and works toward the goal of breaking the cycle of homelessness.

During the holiday season, ADTRAV partners with the Department of Human Services of Shelby County, Alabama, to provide gifts to local foster children and teens. Working from wish lists, our associates not only raise funds but shop for the children and gift wrap each purchase before delivering to the local DHS office.

ADTRAV’s Adventures in Education was founded in 2008 to support local schools. In addition to monetary donations, a company-wide school supply drive was held during the months of March and April to benefit nearly 1700 students.  ADTRAV associates also volunteer at local schools, participate in school festivals, and provide support and speakers for career day/job fair events.

SOS – In the fall, the ADTRAV in Action team rallies its employees in support of Save Our Strays a non-profit, no-kill animal organization that currently cares for over 350 cats every day.  The SOS campaign provides volunteer and donation opportunities that helps feed, find homes and care for these abandoned animals.

ADTRAV’s Unsung Heroes

Most of our associates’ volunteer activities and donations are invisible to all but those they benefit. We are proud of each and every associate and applaud the “service nonstop” attitude that makes ADTRAV what it is today. While we don’t have room to list every endeavor, we do select an associate to feature as our unsung hero.

This quarter ADTRAV salutes a mother daughter team from our Tempe, AZ office who for the past three years, has volunteered two nights a month with StandUp For Kids. Going out on the streets of Phoenix, they provide a personal care package for homeless and at-risk youth. The packages contain basic hygiene products, information on where to receive help and a phone card.